Privacy Policy

RATES AND DEPOSIT 

• The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates. 
• In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so. 

CHECK-IN AND CHECK-OUT TIME   
• Check-in time is from 14:00pm and check-out time is by 12:00 Noon. 
• A copy of passport is required at check-in. 

EARLY ARRIVAL AND LATE DEPARTURE 
• Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel's Guest Services Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival. 
• Late check-outs are available on request subject to room availability and occupancy level. • Please check with the Hotel's Front Desk at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 12pm to 6pm and a full day room charge may be incurred for late check-out after 6pm. 

CREDIT CARD CONFIRMATION 
• A valid credit card is required for all reservations to secure your reservation. 
• Credit card might be charged within cancellation period. Hotel holds the right to cancel the reservation if the credit card is invalid.
• The Hotel accepts Visa, Mastercard, American Express, China Union Pay and JCB credit cards. 

CANCELLATION POLICY 
• Cancellation of and/or amendments to your reservation must be made 72 hours prior to your arrival date. 
• Cancellation, No Show or amendment made within 72 hours of arrival will incur a cancellation fee of total room charge (inclusive of any applicable prevailing government tax).